Frequently Asked Questions

Start with the recommended height and weight range on each product page, then compare the seat width and depth, backrest height, adjustability, upholstery and the space around your desk. Height and weight are useful guides, but body proportions and sitting preference also matter. If you are unsure, email andaseat@comparetechnology.co.uk with your height, weight and preferred seat width and our UK team will help you compare suitable models.

Compare the recommended user range and the full dimensions shown for the exact model. XL is generally wider and designed for a different height or weight range, but it is not automatically the best choice for everyone. Check seat width, seat depth, backrest height and your desk clearance before ordering. If you fall between sizes, contact our UK team for help.

Synthetic leather and PVC leatherette provide a smooth finish that is generally easy to wipe clean. Fabric feels softer and offers more breathability, but it needs more care around spills. Mesh is designed to promote airflow and can feel different from padded upholstery. Materials vary between models and variants, so check the exact product description before ordering.

No. Lumbar systems, armrest movement, head support, recline range, tilt controls, upholstery and included accessories vary by series and model. Always use the specification table for the exact product and selected variant rather than assuming that a feature shown on another AndaSeat chair is included.

Yes, many AndaSeat chairs are designed for both gaming and desk-based work. Choose a model that fits your body and desk, then adjust the seat height, lumbar support and armrests for your task. No chair removes the need to change position, move regularly and take breaks during long periods of sitting.

No. Compatibility can depend on the chair series, model and size. Check the accessory product page before ordering and do not assume that a pillow, armrest, castor, gas lift or other part is universal. If compatibility is not clearly stated, contact us with your chair model and order details first.

The payment methods available to you are shown securely at checkout and may vary by device, order or provider eligibility. Current options may include Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Diners Club, Discover and UnionPay. Any credit or buy-now-pay-later option is subject to the provider's approval and terms.

Yes. Consumer prices on andaseat.co.uk are shown in pounds sterling and include VAT at the applicable rate. Any delivery charge or other unavoidable charge will be shown before you submit your order, with the total payable displayed at checkout.

Check your spam or junk folder and make sure you are looking at the email address used at checkout. Your order details are normally also available through your customer account using the secure code sent to your email address. If you still cannot find the confirmation, contact andaseat@comparetechnology.co.uk with your name, delivery postcode and approximate order time.

Contact us immediately at andaseat@comparetechnology.co.uk with your order number and the change you need. We will try to help, but an amendment or cancellation cannot be guaranteed once warehouse processing has started. If the order has already left, you can use the applicable cancellation and returns process. Full policy: https://www.andaseat.co.uk/policies/refund-policy

Contact us immediately with your order number and the correct address. We will try to update it, but changes may not be possible once warehouse processing or dispatch has started. For security, we may need to verify the request. Please do not rely on a courier redirect unless it has been confirmed.

Check that your billing details match those held by your bank or payment provider and that the payment method has sufficient funds or credit. Your bank or provider may decline or review a payment for security reasons. If the issue continues, contact the provider first, then contact our UK team with your order reference. Do not email full card details or security codes.

An order may be reviewed before dispatch if payment, delivery or fraud checks require verification, or if there is an availability or obvious pricing issue. We may contact you for reasonable verification. If we cannot accept the order, we will cancel it and refund the amount taken to the original payment method.

Check the code's expiry date, eligible products, minimum spend and any customer-specific conditions. Unless the offer says otherwise, promotional codes cannot normally be combined. Enter the code before completing checkout. If it should apply but does not, contact us before placing the order because a discount cannot be guaranteed retrospectively.

We deliver to eligible UK addresses accepted by our checkout. We do not accept PO Boxes, BFPO addresses, parcel lockers or forwarding addresses. Enter your complete delivery address at checkout to confirm whether it is eligible and whether a charge applies.

Any delivery charge is calculated for the product and eligible delivery address, then shown clearly before you place the order. A shipping charge may apply. Please use the checkout total as the current price for your order rather than relying on an older advert or page.

Delivery time depends on the product, delivery service and address. Any estimate shown at checkout or in your order communications is the best guide. We will email you when the order is dispatched. Delivery dates are estimates unless we expressly confirm a guaranteed date, so contact us before ordering if delivery by a particular date is essential.

Delivery services can vary by order and destination. We normally provide tracking when it is available, with the relevant details provided in your dispatch communications. Some delivery services require a signature or other proof of delivery.

A tracking number may be created before the courier collects the parcel, so movement may not appear immediately. Check again later. If the order has passed its latest delivery estimate or tracking remains unchanged for an unusual period, contact us with your order number and tracking reference.

Not always. Products may be dispatched separately. If that happens, you may receive more than one dispatch confirmation and, where tracking is available, more than one tracking reference. If only part of your order arrives, check each dispatch communication before contacting us.

Some delivery services require a signature, photograph or another form of proof of delivery. Unless the checkout or delivery confirmation expressly says otherwise, do not assume that delivery includes unpacking, room placement or assembly. Contact us before ordering if you have access restrictions or need to understand the service for a large item.

Follow the courier's tracking instructions to rearrange delivery or collection where offered. If a parcel is returned because the address was incorrect or incomplete, delivery was refused, or reasonable delivery or collection opportunities were missed, we may ask you to pay the reasonable direct redelivery or return-to-sender cost before reshipping. We will confirm any cost first and do not add an administration fee.

Check the delivery photograph or location, safe places, household members, reception and immediate neighbours where appropriate. If you still cannot locate it, contact us promptly with your order number and tracking reference. AndaSeat UK is responsible for resolving loss or misdelivery with the courier, so you do not need to pursue the courier yourself.

Contact andaseat@comparetechnology.co.uk as soon as reasonably possible with your order number, a description of the issue and clear photographs or a short video where helpful. Keep the packaging and all parts while we assess the problem. For a valid faulty or delivery claim, we will cover the reasonable costs needed to provide the appropriate remedy.

If you are a consumer who bought directly from andaseat.co.uk, you normally need to tell us that you wish to cancel within 14 days after the day you receive the goods. You then have a further 14 days to send them back. Sale and promotional products have the same statutory cancellation rights. This is separate from your rights if goods are faulty. Full policy: https://www.andaseat.co.uk/policies/refund-policy

Start a return through your customer account where available, or email andaseat@comparetechnology.co.uk with your name, order number, delivery address and the product being returned. We will provide the correct designated UK warehouse address, packing or carrier instructions where applicable, and a Return Merchandise Authorisation reference.

Please contact us before sending anything so we can provide the correct UK returns address and a Return Merchandise Authorisation, or RMA, reference. An RMA is not a condition of your statutory rights, but it helps us identify and process the parcel quickly. Do not send returns to our registered office unless we have specifically instructed you to do so.

You are responsible for the direct cost of returning non-faulty goods when you cancel because you have changed your mind. You may arrange a suitable carrier, or in some cases we may offer to arrange collection and confirm the direct cost before you agree. For a valid faulty, damaged, incomplete or incorrect-goods claim, AndaSeat UK covers the reasonable return or collection costs.

The current indicative mainland Great Britain estimates in our policy are approximately £4 to £14 for small accessories, £55 to £185 for a boxed gaming chair, and £60 to £210 for a boxed desk or other multi-carton furniture item. These are market estimates, not fixed AndaSeat UK charges. The actual cost depends on size, weight, postcode, service and insurance, and remote locations may cost more.

Original packaging is not an absolute condition of your statutory cancellation right, but we strongly recommend keeping and reusing it because chairs and desks are large and can be damaged if inadequately protected. If it is unavailable, use packaging that provides equivalent protection. Use a suitable tracked service with appropriate loss and damage cover and retain proof of dispatch.

You may open and inspect goods as reasonably necessary to establish their nature, characteristics and operation, broadly as you could in a shop. Assembly, use or handling beyond what is reasonably necessary may reduce the product's value. If your handling causes an actual loss in value, a proportionate evidence-based deduction may be made. We do not apply an automatic restocking or administration fee.

Change-of-mind exchanges are considered case by case and are not guaranteed. Depending on stock and price, we may recommend returning the original item and placing a new order. If an agreed replacement costs more, the difference is payable. If it costs less, the agreed difference will be refunded. This does not limit your rights to repair or replacement for faulty goods.

Returns are normally inspected within three business days of arrival. Once the legal refund trigger applies, we refund without undue delay and no later than 14 days. Refunds normally go to the original payment method, although your bank or finance provider may take longer to display the credit. For a valid whole-order cancellation, the refund includes the price paid and our least expensive standard outbound delivery cost. Any permitted deduction will be explained.

The AndaSeat UK returns policy applies to purchases made directly through andaseat.co.uk. If you bought from Amazon, a marketplace or another retailer, contact the seller shown on your receipt about your return and statutory rights. That retailer's own returns or warranty process may apply.

Eligible chairs and desks bought directly from andaseat.co.uk include a 2-year commercial warranty. Accessories bought separately include a 6-month commercial warranty. A longer written product promise shown when you purchased will be honoured where it is more favourable. Full policy: https://www.andaseat.co.uk/pages/warranty-policy

The commercial warranty starts on the date you receive the product. It applies to the original purchaser, is not transferable and is intended for private, domestic and non-commercial use. It is additional to your statutory rights as a consumer.

During the applicable period, it covers defects in materials or manufacture and failures of functional components that become apparent during normal domestic use. Depending on the product and issue, this may include a manufacturing defect affecting the frame, gas lift, armrest, recline mechanism, castor or an equivalent functional part of a desk.

The warranty does not cover a problem caused by normal wear and tear, accidental or cosmetic damage, misuse, neglect, overloading, liquids, incorrect assembly, lack of reasonable maintenance, unauthorised repairs or modifications, pets, unsuitable environmental conditions or commercial use. An exclusion applies only where that circumstance caused or materially contributed to the problem, and it does not remove your statutory rights.

Eligible AndaSeat gaming chairs and desks bought directly from andaseat.co.uk can have the standard 2-year commercial warranty extended free of charge to a total of 5 years from receipt. This is a total five-year period, not five extra years. Accessories are not eligible. The extension is not automatic and only takes effect after your application is accepted and confirmed in writing. See https://www.andaseat.co.uk/pages/warranty-policy

Email andaseat@comparetechnology.co.uk with the subject line Warranty claim. Include your order number or other proof of purchase, the product name, serial or batch information if available, a clear description of the problem and when it began, plus photographs or a short video where reasonably needed. Contact us before sending any product or part back.

We will normally repair the covered defect or supply the replacement part or product needed to resolve it. Approved replacement parts, standard delivery and any return transport we require are provided without charge. You will not be expected to perform work that is unsafe or unreasonable. If the warranty has expired, contact us because paid replacement parts or other support may still be available case by case.

Use the contact form at https://www.andaseat.co.uk/pages/contact-us or email andaseat@comparetechnology.co.uk. Customer Care hours are Monday to Friday, 9am to 5pm. We normally aim to respond within two business days, although enquiries received at weekends or on public holidays may take longer.

AndaSeat chairs generally require self-assembly. Follow the model-specific manual supplied with your product and check that all parts and fixings are present before starting. Large or heavy components may be easier and safer to handle with another adult. Do not force parts that do not align with the instructions.

Start with the manual supplied in the box. UK assembly videos for supported models and common components are available at https://www.andaseat.co.uk/pages/andaseat-gaming-chair-assembly-guide. Use the guide for your exact series and model because mechanisms and components vary.

Stop assembly rather than forcing or modifying the part. Check the manual and packaging carefully, then email andaseat@comparetechnology.co.uk with your order number, product model, the part number or description, and clear photographs where helpful. We will identify the correct next step and arrange an appropriate remedy where the product is incomplete or faulty.

Remove dust with a soft cloth. For light marks, use a slightly damp soft cloth with a small amount of mild soap and warm water, testing an inconspicuous area first. Wipe gently without scrubbing, remove excess moisture and allow the chair to air-dry naturally. Avoid harsh chemicals, solvents, abrasive cleaners, soaking and direct heat.

Vacuum gently with a soft brush attachment to remove dust and debris. Spot-clean small marks with a soft cloth and a mild detergent solution after testing an inconspicuous area. Do not soak the upholstery or scrub aggressively, and allow it to air-dry fully away from direct heat. Check the exact product care instructions before using any specialist cleaner.

Keep the upholstery and castors free from dust and debris, avoid overloading, liquids, sharp objects, prolonged direct sunlight and strong heat, and inspect fixings periodically. Tighten loose screws only as directed by the manual. If the chair sinks, becomes unstable or a mechanism stops working, stop unsafe use and contact support before attempting a repair or modification.

No. Adding a product to your basket does not reserve it. Products remain subject to availability until the order is accepted, which normally happens when we send the dispatch confirmation or dispatch the product.

Restock timing varies by model and variant. Use any back-in-stock notification offered on the product page and check the website for the latest availability. We will only provide a date when it has been confirmed, so an estimate may change. If a model is discontinued, our UK team can help you compare current alternatives.

We do not normally offer pre-orders. If a pre-order or backorder is available, it will be clearly identified for that product and we will provide the relevant estimated dispatch information. A backorder is only kept open with your agreement, and you can contact us to cancel it for a full refund before dispatch.