Warranty Policy

Last updated: 21 July 2026

The territorial scope of this Warranty Policy is the United Kingdom. It applies to eligible AndaSeat products bought directly from andaseat.co.uk and delivered to a UK address.

This commercial warranty is additional to your statutory rights and does not replace, restrict or exclude them. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances, your legal remedies may include rejection, repair, replacement, a price reduction or a refund.

Contents

Warranty provider and UK support

The provider and administrator of this commercial warranty for eligible purchases made through andaseat.co.uk is Compare Technology Limited, company number 06639333, operating AndaSeat UK.

AndaSeat owns the brand and website. Compare Technology Limited operates UK sales and support through andaseat.co.uk and is authorised to manage UK operations, customer support and warranty claims. Where product or technical guidance is needed, the UK team will work with AndaSeat on your behalf.

Compare Technology Limited is your UK contact throughout the warranty process.

Compare Technology Limited’s separate obligations to you as the retailer under UK consumer law remain fully enforceable, whether or not a problem is covered by this commercial warranty.

Eligibility and warranty periods

The standard commercial warranty applies to the original purchaser, is not transferable and is intended for products used in a domestic, private and non-commercial setting.

Product category Standard warranty period
AndaSeat chairs 2 years
AndaSeat desks 2 years
Accessories purchased separately 6 months

The six-month period applies to accessories sold as separate products. Functional parts originally supplied as part of a chair or desk are assessed under the warranty for that chair or desk, unless a different warranty period was clearly stated in writing before purchase.

The warranty begins on the date you receive the product. We normally use our delivery record to establish that date, but you may provide other reasonable evidence if the recorded date is incorrect.

If your product page or order documents expressly promised a longer or more favourable commercial warranty when you purchased, that written promise will be honoured.

What the warranty covers

During the applicable period, the commercial warranty covers defects in materials or manufacture, including failures of functional components, which become apparent during normal domestic use. This can include a manufacturing defect affecting a chair frame, gas lift, armrest, recline mechanism or castor, or an equivalent functional part of a desk.

If a product arrives with missing parts, transit damage, or is faulty, incorrect or not as described, contact us promptly. Those issues may also give you statutory remedies separate from this commercial warranty. See our Returns and Refunds Policy.

What the warranty does not cover

The commercial warranty does not cover a problem to the extent that it was caused by:

  • normal wear and tear or cosmetic deterioration through ordinary use;
  • cuts, scratches, stains, tears or other accidental damage that did not result from an inherent defect;
  • misuse, abuse, neglect, overloading, impact, fire, flood, liquids or another external event;
  • incorrect assembly, failure to follow supplied safety, care or operating instructions, or a lack of reasonable maintenance;
  • an unauthorised repair, alteration or modification;
  • damage caused by pets or other animals;
  • use in unsuitable environmental conditions, such as excessive heat, moisture, humidity, salinity or pollutant gases; or
  • business, trade, rental, institutional or other non-domestic use.

Minor colour, texture, finish or handmade variations are not covered where they are natural characteristics of the materials or production process and do not make the product faulty or materially different from its description.

An exclusion applies only where the excluded circumstance caused or materially contributed to the problem. It does not exclude an inherent defect, a problem caused by faulty instructions, or any statutory right that applies regardless of this commercial warranty.

How we resolve valid claims

For a valid claim, we will provide an appropriate remedy without charging you for replacement parts, their delivery, or any reasonable collection or return transport that we require.

We will normally repair the covered defect or supply the replacement part or product needed to resolve it. Replacement parts and standard delivery will be provided without charge. Please do not arrange paid labour, transport or repairs without our written approval, as we cannot guarantee reimbursement for costs that we did not authorise.

If repair or replacement is not reasonably possible, we may provide a refund of the price paid, less a fair amount for the use already received. This does not limit any statutory right to a full refund, price reduction or another remedy. Any remedy or choice you are entitled to under consumer law takes priority.

Many AndaSeat products are designed for straightforward self-assembly. We may therefore offer to send a basic replacement part with instructions and support. You are not expected to carry out work that would be unsafe or unreasonable for you. Tell us if you need help or do not feel able to fit the part so that we can consider another appropriate way to resolve the issue.

How to make a claim

Email andaseat@comparetechnology.co.uk with the subject line Warranty claim. Please provide:

  • your order number or another reasonable proof of purchase;
  • the product name and, if available, its serial or batch information;
  • a clear description of the problem and when it began; and
  • photographs or a short video where reasonably needed to show or diagnose the issue.

We try to assess faults remotely where possible so that we can resolve them quickly and avoid unnecessary transport. We may ask reasonable follow-up questions or, where remote assessment is not enough, arrange a physical inspection.

Please contact us before sending any product or part. If a return is needed, we will provide a return authorisation reference, the correct designated UK address and packing or collection instructions. Do not send warranty returns to our registered office unless we specifically tell you to do so.

Sending an item without first obtaining a return authorisation does not remove your statutory rights. However, because the return arrives without an agreed record, routing or inspection instruction, we cannot guarantee the same fast and smooth handling.

Please tell us about a problem as soon as reasonably possible so that evidence can be preserved and the issue can be resolved. You may make a commercial-warranty claim at any time during the applicable warranty period; failing to report it within 14 days does not automatically invalidate the claim.

Replacement parts and out-of-warranty support

A replacement part supplied under this warranty is covered until the end of the original product warranty or for 30 days from the date you receive the replacement part, whichever gives you longer protection.

If the commercial warranty has expired or the issue is not covered, we may still be able to supply a replacement part or other support on a case-by-case basis. We will explain any charge and obtain your agreement before supplying a paid part or service.

Purchases from other retailers

This policy applies only to purchases made directly through andaseat.co.uk. If you bought from Amazon, a marketplace or another retailer, please contact the seller shown on your receipt regarding your statutory rights. A separate manufacturer, marketplace or retailer warranty may also apply under the terms supplied with that purchase.

Free warranty extension to five years

Eligible AndaSeat gaming chairs and desks bought directly from andaseat.co.uk can have their standard 2-year commercial warranty extended free of charge to a total of 5 years from the date the product is received. This is a total five-year warranty period, not an additional five years after the standard warranty ends. Accessories are not eligible.

The extension is available once per eligible product. It is not automatic and takes effect only after we have accepted the application and sent written confirmation.

See our Warranty Extension Policy for the eligibility rules, step-by-step application process and confirmation timescale.

The coverage, exclusions and claims process in this policy continue to apply during the extended period. The extension remains additional to your statutory rights and does not replace, restrict or exclude them.

Changes to this policy

We may update this policy for future purchases to reflect changes to products, services or law. A change will not reduce a commercial warranty or extension already granted for an earlier purchase. The version and product promise in force when you purchased will continue to apply where it is more favourable.

You can ask us to provide this warranty in a format you can save and keep by emailing the address below.

Contact us

Email: andaseat@comparetechnology.co.uk
UK seller, warranty provider and administrator: Compare Technology Limited, operating AndaSeat UK
Company number: 06639333
Registered office and correspondence address: Suite 109 SmartBase, Target Road, Aviation Business Park, Christchurch, England, BH23 6NW

Do not send products to the registered office unless we specifically instruct you to do so.