Terms of service

Last updated: 21 July 2026

These Terms and Conditions explain the rules that apply when you use andaseat.co.uk or purchase products directly from the website. Please read them before placing an order.

Your retailer and contracting seller is Compare Technology Limited. References to “AndaSeat UK”, “we”, “us” or “our” in relation to UK website orders mean Compare Technology Limited unless the context says otherwise.

Nothing in these terms excludes or limits your statutory rights as a consumer. If these terms conflict with a right that cannot legally be excluded, that statutory right takes priority.

Contents

About us

Compare Technology Limited is a company registered in England and Wales under company number 06639333 and VAT registration number GB 261 0167 39. Its registered office and correspondence address is Suite 109 SmartBase, Target Road, Aviation Business Park, Christchurch, England, BH23 6NW.

Compare Technology Limited operates the UK retail service, owns the UK stock before sale, receives customer payments, manages UK fulfilment, customer support, returns and refunds, and provides and administers the UK commercial warranty.

ANDASEAT TECHNOLOGY INC owns the AndaSeat brand and website and may provide brand, product or technical guidance where needed. Your contract for every purchase made directly from andaseat.co.uk is with Compare Technology Limited.

You can contact the UK team at andaseat@comparetechnology.co.uk.

Who these terms apply to

You must be at least 18 years old to place an order. By ordering, you confirm that you are legally able to enter into the contract and that the information you provide is accurate.

The website is primarily intended for consumers. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.

If you purchase wholly or mainly for business purposes, the statutory rights and cancellation rules stated specifically for consumers do not apply to that order. The other relevant parts of these terms still apply. We are not currently accepting wholesale, bulk, purchase-order or bespoke business programme applications. This does not prevent a business from purchasing products made available through the standard website checkout.

Products and product information

We take reasonable care to ensure product descriptions, specifications, prices and images are accurate. Product images are illustrative, and colours may appear slightly different depending on your screen. Packaging and minor non-material details may also vary.

The product supplied must still match the description that formed part of your contract and meet the standards required by law. Nothing in this section allows us to supply a materially different product without your agreement.

Please check the product dimensions, features, weight limits, compatibility and intended use before ordering. AndaSeat products may require self-assembly. Follow the supplied assembly, safety, care and usage instructions. This does not affect your rights if the product or its instructions are faulty, unsafe or not as described.

Placing a product in your basket does not reserve it. Products remain subject to availability until we accept your order.

Placing an order and forming the contract

Before submitting an order, you can review and correct the products, delivery details and other information shown at checkout. When you submit the order, you are making an offer to purchase the selected products and authorising the displayed payment.

We will send an automated order-confirmation email without undue delay after you submit your order. This email acknowledges that we have received your order; it does not mean that we have accepted it.

Unless we expressly confirm acceptance earlier in writing, the contract for a product is formed when we send its dispatch confirmation or dispatch it, whichever happens first. If products are dispatched separately, a separate contract is formed for each product when that product is accepted in this way. This does not alter the statutory cancellation period where multiple goods were ordered together.

Payment is normally taken when you place the order, before the contract is formed. Taking payment does not by itself mean that we have accepted the order. If we do not accept an order, we will cancel it and refund the amount taken to the original payment method.

Contracts are concluded in English. We retain an electronic record of your order and send order information to the email address you provide. Order details are normally available through your customer account, which uses a secure code sent to your email address, and you may ask us for a copy. We will provide confirmation of the contract and the information required by law by email or another format you can save, no later than delivery. Please keep your order confirmation, dispatch confirmation and these terms for your records.

If you need to cancel or amend an order before dispatch, contact us immediately. We will try to help, but our fast fulfilment process means a change or cancellation cannot be guaranteed once warehouse processing has started. Your statutory cancellation rights are explained in our Returns and Refunds Policy.

Prices and payment

Consumer prices are shown in pounds sterling and include VAT at the applicable rate. Any delivery charge or other unavoidable charge will be made clear before you submit the order and wherever else the law requires it to be displayed. The total payable will be displayed at checkout.

You may pay using the methods available at checkout. We may change the available payment methods without affecting an order already accepted.

If a third-party credit or buy-now-pay-later option is offered at checkout, the provider will be identified there. Credit is subject to status, eligibility and the provider’s approval, terms and privacy notice. The provider may carry out identity, credit and fraud checks. Approval is controlled by the provider and is not guaranteed by AndaSeat UK. Compare Technology Limited remains the seller of the product.

We try to ensure prices and product information are correct. If we identify an obvious pricing or product-information error before accepting your order, we may contact you for instructions or decline the order and issue a full refund. We will not rely on a minor error to avoid an order that has already been validly accepted where doing so would be unlawful or unfair.

Discount codes and promotional offers may have additional terms stated when they are issued. Unless those terms say otherwise, offers cannot be exchanged for cash, may not be combined and may be withdrawn before an order is accepted if used fraudulently, unlawfully or contrary to their stated conditions. Promotional terms do not reduce your statutory rights.

Order review, rejection and cancellation

We may reasonably decline an order before acceptance where, for example:

  • the product is unavailable;
  • payment is not authorised or is later reversed;
  • the delivery address is outside the areas we serve or is not accepted at checkout;
  • there is an obvious pricing, description or website error;
  • the order is identified as potentially fraudulent or presents a security risk;
  • the quantity suggests unauthorised resale or exceeds a reasonable purchasing limit;
  • you do not meet an eligibility condition clearly stated for the product or promotion; or
  • accepting the order would be unlawful or would breach these terms.

Orders identified as potentially high risk may be held for review before dispatch. Where appropriate and possible, we may contact you to verify your order, payment or delivery details. If we cannot complete the verification or are not satisfied that the order can be fulfilled safely, we may cancel the order and issue a full refund to the original payment method.

If a contract has already been formed, we will cancel it only where these terms or the law allow us to do so. We will tell you and refund any amount due. Nothing in this section gives us an unrestricted right to cancel an accepted consumer contract or keep a customer’s payment without supplying the product.

Availability and backorders

We do not normally offer pre-orders. Occasionally, stock information may change before an order is accepted. If an ordered product is unavailable before acceptance, we may:

  • decline the affected product and issue a full refund without undue delay; or
  • with your agreement, keep the order open as a backorder and provide an updated estimated dispatch date.

If you agree to wait for a backordered product, you may contact us to cancel it before dispatch for a full refund. This is in addition to any statutory rights you have.

If we discover after accepting an order that we cannot supply a product, we will contact you promptly and provide the remedy required by the contract and applicable law. This section does not give us an unrestricted right to cancel an accepted contract merely because stock information was incorrect.

Delivery

Our current delivery areas, services, costs and estimates are explained in our Shipping Policy. We deliver only to eligible addresses accepted by the checkout. We do not accept PO Boxes, BFPO addresses, parcel lockers or forwarding addresses.

Delivery dates and dispatch estimates are estimates unless we expressly agree a guaranteed date. An estimate does not remove your rights where a delivery deadline is essential because of the circumstances when the contract is formed, or because you told us before the contract was formed that delivery by that date was essential. “Dispatched” means the order has been prepared for collection from the warehouse; it does not necessarily mean the courier has collected it or started moving it through its network.

Unless we agree otherwise, consumer orders will be delivered without undue delay and no later than 30 days after the contract is formed. If there is a delay, we will provide information when reasonably possible.

If we refuse to deliver, or miss a delivery deadline that is essential, you may have the right to end the contract immediately. In other cases, you may set an additional reasonable delivery period and end the contract if we do not deliver within it. Your other legal remedies are not affected.

We normally provide tracking when it is available. Some delivery services require a signature or other proof of delivery.

Delivery details and unsuccessful delivery

You are responsible for checking that the delivery name, address, postcode and contact information are complete and accurate before submitting the order. Contact us immediately if you notice an error. We will try to amend the details, but this may not be possible after warehouse processing or dispatch.

If a parcel is returned because the address supplied was incorrect or incomplete, delivery was refused, or reasonable delivery or collection opportunities were not used, we will contact you about the available options. Where legally permitted, we may require payment of the reasonable direct cost of redelivery or return-to-sender transport before reshipping. We will confirm the cost before arranging redelivery and will not add a profit or administration fee.

This does not remove your statutory cancellation rights. If you choose to cancel instead, any refund and permitted deduction will be handled under our Returns and Refunds Policy.

Risk, ownership, loss and transit damage

For consumer orders, the product becomes your responsibility when it is delivered into the physical possession of you or a person you nominate, other than the carrier. Ownership passes when we have received full payment and the product has been delivered.

If an order is lost or damaged before delivery, contact us. We are responsible for resolving the matter with the courier and will provide the appropriate replacement or refund. We may ask you for information or reasonable cooperation, but you are not required to pursue the courier yourself.

Cancellations, returns and refunds

Our Returns and Refunds Policy explains:

  • the statutory 14-day right to cancel most online consumer orders;
  • how and when to tell us that you wish to cancel;
  • how to request a return through your customer account or by email and obtain the correct UK return address and return reference;
  • responsibility for change-of-mind return costs;
  • permitted deductions for handling that reduces a product’s value;
  • refund timing and payment methods; and
  • the process for faulty, damaged, incomplete or incorrect goods.

Using the return-request process and including the supplied RMA or return reference helps us identify and handle your parcel quickly. It is not a condition of your statutory rights, although an unidentified parcel may take longer to route and process.

Do not send a return to our registered office unless we specifically tell you to do so. Returns are handled through designated UK warehouses.

Products bought from another retailer or marketplace must normally be returned to that seller under its terms. Our Returns and Refunds Policy applies only to purchases made directly through andaseat.co.uk.

Faulty goods and commercial warranty

Under the Consumer Rights Act 2015, consumer goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances, you may have rights to reject the goods, or to receive a repair, replacement, price reduction or refund.

Contact us as soon as reasonably possible if a product is faulty, damaged, incomplete, incorrectly supplied or not as described. We may reasonably ask for photographs, video, serial numbers or other information to diagnose the issue. In some cases, a physical inspection may be required. These requests do not remove your statutory rights.

Any commercial warranty offered for an AndaSeat product is additional to your statutory rights and does not replace or restrict them. Compare Technology Limited provides and administers the UK commercial warranty. Eligibility, duration, coverage and exclusions are set out in the Warranty Policy.

Eligible gaming chairs and desks bought directly from andaseat.co.uk may qualify for a free extension from the standard 2-year commercial warranty to a total of 5 years. The eligibility rules and application steps are set out in the Warranty Extension Policy.

Accounts and acceptable website use

If you create an account, you are responsible for keeping your login details confidential and for information submitted through the account. Tell us promptly if you believe it has been accessed without permission.

You must not:

  • use the website for an unlawful, fraudulent or malicious purpose;
  • submit false, misleading, abusive, defamatory, infringing or unlawful material;
  • introduce malware or attempt to bypass security, access controls or technical restrictions;
  • interfere with the website, its users or connected systems;
  • collect personal information from the website without a lawful basis; or
  • copy, scrape or commercially exploit website content in a way that infringes rights, breaches law or places an unreasonable load on the service.

We may restrict or suspend access where reasonably necessary to protect the website, customers or our rights, or where these terms are materially breached. This will not remove any rights relating to an order already accepted.

Intellectual property and customer content

The AndaSeat name, logos, product designs, website content, graphics, photographs, videos, software and other materials are owned by ANDASEAT TECHNOLOGY INC, Compare Technology Limited or their licensors and are protected by intellectual-property law.

You may view and use the website for your own lawful, personal use. You must not reproduce, modify, distribute, sell, license or commercially exploit protected content without permission, except where the law expressly allows it.

You retain ownership of content you submit. By submitting a review or other content for publication, you give us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display it for the purpose for which it was submitted. We may moderate or remove content where reasonably necessary, including where it is unlawful, misleading, abusive, infringing or unrelated.

Photographs, videos or other evidence sent privately for customer support, returns or warranty assessment will not be treated as permission for marketing use. If we wish to use customer content for marketing, we will obtain permission or rely on clear programme terms or an agreed content licence.

Privacy and cookies

Our Privacy Policy explains how personal information is collected, used and shared. Our Cookie Policy explains the cookies and similar technologies used on the website and how to manage your choices.

Third-party services and links

The website may link to services operated by other organisations, including payment, finance and social-media providers. Their separate terms and privacy notices apply when you choose to use their services.

We are not responsible for the content or operation of an independent third-party website merely because we link to it. This does not exclude responsibility for a supplier, courier or service provider acting on our behalf in performing our contract with you.

Website availability and general information

We may maintain, update, suspend or change parts of the website. We do not promise that the website will always be uninterrupted or error-free, but this does not affect a contract already formed or any rights relating to an order.

General articles, guides and other non-product content are provided for general information. Product descriptions, prices and other information expressly included in your order may form part of the contract and are not excluded by this paragraph.

Our responsibility to you

If you are a consumer

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or, when the contract was formed, both you and we knew it might happen.

We are not responsible for loss or damage that is not foreseeable, or for delay or failure caused by events outside our reasonable control where we have taken reasonable steps to avoid or reduce the effect. This does not remove your statutory rights relating to delivery, cancellation, faulty goods or refunds.

The website and products are primarily supplied for private and domestic use. If you are a consumer, we are not responsible for business losses, including loss of profit, revenue, business, contracts, opportunity or anticipated savings.

If you are purchasing for business purposes

To the fullest extent permitted by law, neither party will be liable to the other for indirect or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill or anticipated savings arising from a business order. Our total liability arising from a business order will not exceed the amount paid for the product or products giving rise to the claim.

Liability that is never excluded

Nothing in these terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of your statutory rights relating to title, satisfactory quality, fitness for purpose or description;
  • liability under the Consumer Protection Act 1987 for defective products; or
  • anything else that cannot legally be excluded or limited.

Complaints and dispute resolution

If you have a complaint, email andaseat@comparetechnology.co.uk with your order number, a clear explanation of the issue and the outcome you are seeking. The UK customer service team will investigate and may coordinate with ANDASEAT TECHNOLOGY INC where product or warranty guidance is needed.

If an alternative dispute resolution or other complaint-resolution arrangement is available and we are required to participate in it, we will provide the relevant details when we respond to your complaint. We may also agree to use an accredited alternative dispute resolution provider voluntarily.

You can also obtain independent consumer advice from the Citizens Advice consumer service. ADR does not remove your right to bring court proceedings.

Changes to these terms

We may update these terms for future website use and future orders, including to reflect changes to our services, operations or legal requirements. The updated version will be posted with a revised “Last updated” date.

The terms applying to an order are those in force when you place it. We will not retrospectively change an accepted order unless the change is required by law or you expressly agree to it.

General terms

If a court or relevant authority decides that part of these terms is unlawful or unenforceable, the remaining parts will continue to apply.

If we delay enforcing a right, that does not mean we have waived it. If we waive a right on one occasion, that does not mean we waive it on another.

No person other than you and Compare Technology Limited has a right to enforce the contract for your order under the Contracts (Rights of Third Parties) Act 1999. This does not prevent ANDASEAT TECHNOLOGY INC or another provider from performing services on our behalf.

Governing law and courts

These terms and your contract are governed by the law of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you also retain the benefit of any mandatory protections provided by the law where you live. Consumers may bring proceedings in the courts of the part of the United Kingdom where they live. Compare Technology Limited may bring proceedings against a consumer only in the courts permitted by applicable consumer law.

If you are purchasing for business purposes, the courts of England and Wales will have exclusive jurisdiction, subject to any different written agreement between us.

Contact us

Compare Technology Limited
Company number: 06639333
VAT registration number: GB 261 0167 39
Registered office and correspondence address:
Suite 109 SmartBase
Target Road
Aviation Business Park
Christchurch
England
BH23 6NW
Email: andaseat@comparetechnology.co.uk

Returns are handled through designated UK warehouses. Do not send products to the registered office unless we have specifically instructed you to do so.