Refund policy

Last updated: 20 July 2026

This policy applies to consumer purchases made directly through andaseat.co.uk. For these orders, your retailer and contracting seller is Compare Technology Limited, company number 06639333. Compare Technology Limited manages AndaSeat UK sales, fulfilment, customer support, returns and claims with AndaSeat's authority.

If you purchased an AndaSeat product from another retailer or marketplace, please contact that seller about your return. If you bought mainly for business purposes, the statutory consumer cancellation right described below does not apply, but you may contact us and we will consider a return request case by case.

Nothing in this policy limits your statutory rights. You can find a general summary of those rights on the GOV.UK returns and refunds page.

Contents

Changing your mind

If you are a consumer, you normally have the right to cancel an online order without giving a reason.

You must tell us that you wish to cancel within 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods. If one order is delivered in separate shipments, the cancellation period normally runs from the day after the final item is received.

After telling us that you wish to cancel, you must send the goods back within a further 14 days.

To cancel, email andaseat@comparetechnology.co.uk with a clear statement that you wish to cancel. Please include your name, order number, delivery address and the product being returned. You may use the model cancellation form at the end of this policy, but you do not have to.

If you want to cancel or change an order before it leaves our warehouse, contact us as soon as possible. We will try to stop or amend it, but fast fulfilment means this may not always be possible. If it has already left, you can use the cancellation and return process above.

Sale, clearance and promotional products have the same statutory cancellation and faulty-goods rights as full-price products.

Starting and identifying your return

Please contact us before sending any goods. Once your request is logged, we will provide:

  • the correct UK returns warehouse address;
  • packing and carrier instructions where applicable; and
  • a Return Merchandise Authorisation, or RMA, reference.

Do not send products to our registered office unless we specifically instruct you to do so.

An RMA is not a condition of your statutory rights. However, if a parcel is sent without first telling us, without its RMA reference, or to an address we have not confirmed, we may not know it is coming or be able to identify and route it promptly. We therefore cannot guarantee the same fast and smooth administrative handling. This does not alter any statutory refund deadline that applies once we have received the goods or valid evidence of their return.

Cost of a change-of-mind return

You are responsible for the direct cost of returning non-faulty goods when you cancel because you have changed your mind.

You may arrange a suitable carrier yourself. In some cases, we may be able to arrange collection for you. If we do, we will confirm the direct collection cost before booking it and, with your agreement, deduct that amount from your refund. We do not add a profit or administration fee to the carrier's direct charge.

Based on publicly available consumer transport prices checked when this policy was published, estimated return costs for standard transport within mainland Great Britain are:

  • Small accessories: approximately £4 to £14;
  • A boxed gaming chair: approximately £55 to £185; and
  • A boxed gaming desk or other multi-carton furniture item: approximately £60 to £210.

These are indicative market estimates, not fixed prices or charges set by AndaSeat UK. Carrier prices can change and the actual cost depends on the packed weight and dimensions, collection postcode, returns address, number of cartons, service, insurance and access requirements. Returns from Northern Ireland, the Scottish Highlands, islands and other remote locations may cost more. Packaging, pallets and enhanced insurance may also cost extra.

Please measure and weigh the fully packed goods and obtain your own current estimate from a suitable carrier before arranging the return. If you ask us to arrange collection, we will give you the current direct cost before you agree to it.

Looking after and packing the goods

You may open and inspect the goods as reasonably necessary to establish their nature, characteristics and operation, broadly as you could in a shop.

Assembling, using or handling self-assembly furniture beyond what is reasonably necessary for inspection may reduce its value. If your handling has caused an actual reduction in value, we may make a proportionate deduction from the refund. Any deduction will reflect the evidence-based loss in value and will not be an automatic restocking, inspection, administration or repackaging fee.

Original packaging is not an absolute condition of your statutory cancellation right. However, we strongly recommend retaining and reusing it because AndaSeat products are large and can be damaged if inadequately protected. If the original packaging is unavailable, use packaging that provides equivalent protection.

If you choose your own carrier, use a service suitable for the product's size, weight and value. We recommend tracked transport with appropriate loss and damage cover. Keep the receipt and proof of dispatch until your refund is complete.

Refunds for change-of-mind cancellations

When a valid cancellation covers the whole order, we will refund the price paid and the cost of our least expensive standard outbound delivery option. If you chose a more expensive delivery service, we do not have to refund the difference above the standard delivery cost.

We may withhold the refund until we receive the goods or, if earlier, you provide acceptable evidence that you sent them back. We will then refund you without undue delay and no later than 14 days after the applicable date required by law.

Returns are normally inspected within three business days of arrival. The refund will be made to the original payment method unless you expressly agree otherwise. Your bank, card issuer or finance provider may take additional time to show the credit after we issue it.

We may deduct:

  • an agreed direct return-collection cost where we arranged a non-faulty return for you; and
  • an amount reflecting any actual reduction in value caused by handling beyond what was reasonably necessary.

We will explain any proposed deduction. We do not charge a fixed restocking or administration fee.

Products made to your specification

The statutory change-of-mind cancellation right does not normally apply to goods made to your specifications or clearly personalised for you. Selecting a standard, stocked size, colour or finish does not necessarily make a product bespoke.

This exception does not affect your rights if the product is faulty, damaged, incorrectly supplied or not as described.

Faulty, damaged, incomplete or incorrect goods

Please inspect your order after delivery and contact andaseat@comparetechnology.co.uk as soon as reasonably possible if it is faulty, damaged, incomplete, incorrect or not as described. There is no arbitrary reporting deadline that removes your statutory rights.

Please provide your order details and a clear description of the problem. Where reasonably possible, we may ask for photographs or video so that we can diagnose the issue quickly and, where appropriate, send a replacement part without requiring a full return. In some cases, we may need to inspect the product physically.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Your remedies depend on the circumstances and timing, but they may include:

  • the short-term right to reject faulty goods, normally within 30 days of delivery, and receive a refund;
  • a repair or replacement after that period, with the consumer normally able to choose unless that choice is impossible or disproportionate; and
  • a price reduction or final right to reject where a repair or replacement is unavailable, unsuccessful or not provided within a reasonable time and without significant inconvenience.

For a valid faulty-goods claim, we will cover reasonable collection, return, repair, replacement-part and redelivery costs. A straightforward replacement part may be offered for customer fitting where reasonable, with support available, but this will not remove any remedy available under consumer law.

Where a refund is due for faulty goods, it will be made without undue delay and no later than 14 days after we agree that you are entitled to it.

If an order is lost or damaged before delivery, contact us. We are responsible for resolving the matter with the courier. We may ask you to provide information or reasonably assist our investigation, but you are not required to pursue the courier yourself.

Any commercial AndaSeat warranty is additional to, and does not replace, these statutory rights.

Exchanges

Change-of-mind exchanges are considered case by case and are not guaranteed. Depending on stock and price, we may recommend returning the original product and placing a new order. If an alternative product costs more, the difference will be payable; if it costs less, the agreed difference will be refunded.

This section does not limit any statutory right to a repair or replacement for faulty goods.

Contact details

Email: andaseat@comparetechnology.co.uk
Retailer: Compare Technology Limited
Company number: 06639333
Registered office and correspondence address: Suite 109 SmartBase, Target Road, Aviation Business Park, Christchurch, England, BH23 6NW

Returns are handled through designated UK warehouses. Do not send goods to the registered office unless we have confirmed that address in writing for your return.

We normally aim to respond within two business days. Enquiries received at weekends or on public holidays may take longer.

Model cancellation form

You may copy and send the following form, but its use is optional:

To: Compare Technology Limited, Suite 109 SmartBase, Target Road, Aviation Business Park, Christchurch, England, BH23 6NW
Email: andaseat@comparetechnology.co.uk

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Order number:
Goods ordered:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is sent on paper:
Date: