Shipping policy

Last updated: 20 July 2026

This Shipping Policy applies to orders placed directly through andaseat.co.uk. Your retailer and contracting seller is Compare Technology Limited, company number 06639333.

We dispatch AndaSeat UK orders from multiple warehouse locations across the United Kingdom. The warehouse and courier used will depend on the product, stock location and delivery address.

Contents

Delivery areas

We currently deliver to eligible addresses throughout the United Kingdom, including Northern Ireland. Delivery availability is confirmed when you enter your address at checkout.

We do not currently accept delivery to:

  • PO Boxes;
  • BFPO addresses;
  • parcel lockers;
  • mail or parcel-forwarding services; or
  • addresses outside the areas accepted by our checkout.

We do not currently deliver to the Channel Islands, the Isle of Man or the Republic of Ireland.

Delivery cost

Standard delivery is currently free for all eligible AndaSeat UK orders. We currently absorb the additional delivery cost for Northern Ireland, the Scottish Highlands, islands, remote UK areas and oversized products.

If delivery pricing changes in future, any applicable charge will be made clear before you place the order and wherever else the law requires it to be displayed. The total payable will always be shown at checkout.

Order processing and dispatch

Orders are processed on business days, Monday to Friday, excluding UK public holidays.

For an in-stock product, an order placed before 3:00pm on a business day will usually be prepared for dispatch that day. This is our normal operational target, but it is not a guaranteed same-day dispatch service.

Orders placed after the cut-off, at weekends or on public holidays will normally be processed on the next business day. Fraud or payment review, an incomplete address, unusually high order volumes, warehouse disruption or other checks may delay dispatch.

Our warehouse may mark an order as “dispatched” once it has been packed and is ready for courier collection. Courier tracking and the estimated transit time begin only after collection. For example, an order prepared late on a Friday may not be collected until Monday.

If you need to cancel or amend an order, email andaseat@comparetechnology.co.uk immediately. We will try to help, but fast warehouse processing means we cannot guarantee a change or cancellation before dispatch. If the order has already left, your rights are explained in our Returns and Refunds Policy.

Estimated delivery times

Once the parcel has been collected by the courier, our usual delivery estimates are:

  • Mainland UK: 2 to 3 business days; and
  • Northern Ireland and other non-mainland UK locations: 5 to 7 business days.

These are estimates rather than guaranteed delivery dates unless we expressly agree otherwise in writing. Remote locations, large or multi-carton products, public holidays, severe weather, seasonal demand and courier disruption may require additional time.

Unless we agree a different period with you, consumer orders will be delivered without undue delay and no later than 30 days after the contract is formed.

Couriers, tracking and signatures

We currently use DPD, Royal Mail and DHL. We select the courier and service according to the product, parcel size, warehouse and destination, so a particular courier cannot be guaranteed.

Tracking details are normally sent after collection or when the courier activates the consignment. Occasionally, tracking may be unavailable or take time to update. If you have not received tracking when expected, contact us with your order number.

Some services require a signature or another form of delivery confirmation. Any delivery preferences, diversions, safe-place requests or collection options offered directly by a courier are subject to that courier’s availability and terms. Please review any change carefully before authorising it.

Split and multi-carton deliveries

An order may be dispatched from more than one UK warehouse or supplied in several cartons. Products or cartons may therefore arrive separately and may have different tracking numbers.

A chair, desk or other large product may require every carton before assembly can begin. Please check the tracking and carton count before reporting an item as incomplete. If all expected cartons have been marked as delivered but something is missing, contact us promptly.

We do not charge additional delivery fees simply because we choose to split an eligible order between warehouses or parcels.

Address changes and unsuccessful delivery

Please check the delivery name, full address, postcode, email address and telephone number before placing your order. These details may be shared with the warehouse and courier to fulfil and track the delivery.

If you notice an error, contact us immediately. We will try to correct it before dispatch, but we cannot guarantee this once warehouse processing has begun. Some couriers may offer delivery-management options through the tracking link, but their availability is outside our control.

If delivery cannot be completed, the courier may make another attempt, hold the parcel for collection or return it to us. Follow the tracking information and any courier instructions where reasonably possible.

If a parcel is returned because:

  • the address supplied was incorrect or incomplete;
  • delivery was refused; or
  • reasonable delivery or collection opportunities were not used,

we will contact you about redelivery or cancellation. Where legally permitted, we may require payment of the reasonable direct cost of redelivery or return-to-sender transport where the failed delivery resulted from the information supplied or action taken by the customer. We will confirm any redelivery charge before arranging it and will not add a profit or administration fee.

If you cancel instead, your refund and any lawful deduction will be handled under our Returns and Refunds Policy. Refusing delivery does not by itself replace the need to tell us clearly that you wish to cancel.

Delivery delays

If tracking shows a delay, check any revised estimate supplied by the courier and contact us if the parcel does not arrive. A courier update does not alter any guaranteed delivery date or your statutory delivery rights. We may need to investigate with the courier before arranging the appropriate resolution.

We are not responsible for a delay caused by an event outside our reasonable control where we have taken reasonable steps to avoid or reduce its effect. We will contact you where reasonably possible, take steps to minimise the delay and explain the available options.

This does not remove your statutory rights. Depending on the circumstances, you may be entitled to cancel if an agreed essential delivery date is missed, or if delivery is not made within an additional reasonable period you give us. Contact us so we can review the order and provide the appropriate remedy.

Lost or damaged deliveries

The goods remain our responsibility until they are delivered into the physical possession of you or a person you nominate, other than the carrier.

If a parcel is lost or arrives damaged, contact andaseat@comparetechnology.co.uk as soon as reasonably possible with your order number and details of the problem. For visible damage, photographs of the carton, shipping label and product can help us resolve the matter quickly.

We are responsible for dealing with the courier and providing the appropriate replacement or refund. We may ask you to provide information or reasonably assist the investigation, but you are not required to pursue the courier yourself. Reporting damage promptly helps us preserve evidence and make a courier claim, but a delayed report does not automatically remove your statutory rights.

Backorders and unavailable stock

We do not normally offer pre-orders. Occasionally, stock information may change before an order is processed.

If a product becomes unavailable before we accept your order, we may decline or cancel the affected item and issue a full refund. If a contract has already been formed, we will cancel only where the contract or law permits; otherwise, we will contact you and explain the available remedy. Alternatively, where incoming stock is expected, we may ask whether you would like us to keep the order open as a backorder. We will do this only with your agreement and will provide an updated estimated dispatch date.

If you agree to wait, you may contact us to cancel the backordered product before dispatch for a full refund.

Contact us

Email: andaseat@comparetechnology.co.uk
Retailer: Compare Technology Limited
Company number: 06639333
Registered office and correspondence address: Suite 109 SmartBase, Target Road, Aviation Business Park, Christchurch, England, BH23 6NW

Do not send returns to the registered office unless we have specifically instructed you to do so. Returns are handled through designated UK warehouses. See our Returns and Refunds Policy before sending any product.